Traveling allows people of all backgrounds to meet and celebrate their differences, and our business strives to provide a memorable experience to everyone*
By establishing the Traveler’s Pledge, a Code of Conduct for our customers, our team strives to provide a memorable experience while ensuring everyone enjoys a safe, secure, and welcoming experience that is aligned with the Company’s values. We embrace multiculturalism globally and strive to foster an environment of mutual respect among our customers and associates.
Treat everyone with courtesy and respect, and conduct yourself in a manner that doesn’t harm another person’s vacation experience.
Refrain from using verbal and/or written language that is abusive or offensive toward anyone ─ including guests, associates, or others ─ in any situation. In addition, the use of profanity or engaging in unsafe, illegal, disruptive, or offensive behavior is not permitted.
Clothing or anything on your person should be appropriate for a family-friendly environment.
Vacation Club owners and members are responsible for their guests’ conduct, including those travelers the owner may not personally know.
The traveler whose name is listed on the reservation is responsible for the conduct of all others in their suite.
Follow posted rules, including health and safety protocols, when using amenities, including pools, spas, fitness centers, or other resort facilities.
Facilities are for the use of everyone unless otherwise identified.
All applicable laws and ordinances at your destination must be followed. Violators may be prosecuted.
The Traveler’s Pledge applies to all aspects of your vacation and servicing of your ownership or membership. Travel + Leisure Co., including its brands, subsidiaries, and affiliates, shall have the exclusive authority to implement and enforce this Pledge. It is not intended to be all-inclusive, and there may be conduct issues that it does not explicitly address. We reserve the right to amend this document at any time. You can access any updates to the Traveler’s Pledge from your owner/member website.
Failure to act in accordance with this Pledge will result in restricted club access or dismissal from the vacation club.
Learn more about the policies of your vacation club, as approved by their respective board of directors as applicable, on your owner/member website.
Thank you for your support for and adherence to this Traveler’s Pledge. We look forward to providing you with fantastic vacation experiences, wherever your travels may take you.
*Everyone means everyone. We invite every person regardless of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity and expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law to feel acceptance.