Wyndham Destinations Asia Pacific Awarded Two 2019 Achievements in Customer Excellence
14th Annual ACE Awards Recognize Outstanding Customer Experiences Programs
Driving Business Intelligence
GOLD COAST, QLD (17 May 2018) – Wyndham Destinations Asia Pacific’s Customer Experience team has been once again recognised at the 2019 Confirmit ACE (Achievement in Customer Excellence) Awards. The team was honoured with the Overall Business Impact for the second consecutive year, and was also awarded the Confirmit ACE award in the Innovation in Customer or Employee Engagement category.
“We are very proud to be a recipient of a 2019 Confirmit ACE Award for the second year running. It is testament to our team’s commitment to drive exceptional customer experiences across every aspect of our business,” said Bruce Harkness, Senior Vice President Customer Experience, Wyndham Destinations Asia Pacific. “The team’s passion and commitment to serving our customers is commendable and these awards are an excellent reflection of their efforts.”
Confirmit’s ACE Awards program was established in 2005 in order to honour their clients’ dedication to using the Voice of the Customer to drive business success. As a recipient of a Confirmit ACE Award, Wyndham Destinations Asia Pacific has demonstrated its dedication to customers, and successful application of its Voice of the Customer program ensuring the company makes better decisions and sees better outcomes.
Wyndham’s Customer Experience team includes 37 staff members covering customer design and delivery, customer insights, customer care, VIP handling and quality assurance. The team works to improve the customer experience delivery across two vacation clubs, WorldMark South Pacific Club by Wyndham and CLUB WYNDHAM® ASIA, and at Wyndham’s 45 managed and Club resorts across Asia Pacific.
“We are delighted to honour Wyndham Destinations Asia Pacific with two 2019 Confirmit ACE Awards” said Ken Østreng, CEO of Confirmit. “Customer Experience is a critical component of great business decision-making and it is wonderful to be able to recognise organisations who truly understand this. The Confirmit team is proud to work with companies who are committed to a customer-centricity across the entire experience ecosystem.”
The Wyndham Destinations team has won numerous accolades since its inception in 2015, including the Customer Service Team of the Year – Large Business award at the prestigious Australian Service Excellence Awards (ASEAs) 2017 and 2018.
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About Wyndham Destinations Asia Pacific
Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests across a network of 32 vacation ownership resorts in the Asia Pacific region, serving close to 60,000 owners in the WorldMark South Pacific Club and Club Wyndham Asia. It also manages a collection of hotel and resort properties and mixed-use timeshare and hotel developments in the Asia Pacific region. For more information, visit wyndhamap.com. At Wyndham Destinations, our world is your destination. Learn more at WyndhamAP.com
About Wyndham Destinations
Wyndham Destinations (NYSE:WYND) believes in putting the world on vacation. As the world’s largest vacation ownership and exchange company, Wyndham Destinations offers everyday travelers the opportunity to own, exchange or rent their vacation experience while enjoying the quality, flexibility and value that Wyndham delivers. The company’s global presence in approximately 110 countries means more vacation choices for its four million members and owner families, with more than 220 resorts that offer a contemporary take on the timeshare model – including vacation club brands Club Wyndham®, WorldMark® by Wyndham, and Margaritaville Vacation Club® by Wyndham – 4,300+ affiliated resorts through RCI, the world’s leader in vacation exchange, and 9,000 rental properties from coast to coast through Wyndham Vacation Rentals, North America’s largest professionally managed vacation rental business. Year after year, a worldwide team of 25,000 associates delivers exceptional vacation experiences to families around the globe as they make memories to last a lifetime. At Wyndham Destinations, our world is your destination. Learn more at WyndhamDestinations.com. Connect with us on Twitter: @WynDestinations; Facebook: @WyndhamDestinations; Instagram: @WyndhamDestinations; YouTube: @WyndhamDestinations; and LinkedIn: @WyndhamDestinations.
About Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2018 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2017. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.
Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, RS Components, QRS, and Swisscom. Visit www.confirmit.com for more information.
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