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Gifting Agent

What you’ll do

Summary:

At Wyndham Destinations, our Gifting Agents handle all daily activities of the gifting desk by providing excellent customer service to all guests and sales staff. Each agent will interact with the Front Desk staff for smooth transition from the tour to gifting process, including the preparation and distribution of all guest's gifts as well as recording every transaction.

Responsibilities:

· Maintain a perpetual inventory via serial numbers

· Maintain, distribute, track and reconcile daily cash banks

· Enter distributed gifts into CRS for self and pre-gifters

· Prepare completed paperwork into daily packets for accounting

· Collect and track deposits and sales from guests and employees

· Validate day's work via CRS reports, Amex reports and serial number log sheets for self and pre-gifters

· Assist in auditing pre-gifting safes

· Assist in maintaining perpetual inventory within the pre-gifting safes

· Assist accounting department with monthly inventory reconciliations

· Handle guest concerns and ensure that other guest's experience remain positive

· Input all tour and survey info on guest accounts that have completed their presentation

· Coordinate daily operations to reflect company and departmental policies

· Handle phone, fax and written customer gifting concerns in a timely manner

· Assist in new hire and pre-gifting training

Qualifications

Preferred Experience:

· 2-3 years customer service experience, with emphasis on concierge services

· Professional business appearance, positive and upbeat attitude and effective communication skills

· One or more years cash handling experience

· One or two years of intermediate level knowledge of Microsoft Word and Excel

· Must work well in a fast paced high energy environment.

· Ability to adapt to constant change

· Must have the ability to multi-task with good organizational skills

· High School diploma/GED required - College degree preferred

Job ID

1814648

Job Function

Call Center & Customer Service

Job Details

New York, New York, United States of America
Wyndham Vacation Clubs

Posting Date

16 May 2019

Schedule

Full-time

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